It's always a pleasure to bring our company vehicles to the Lex Brodie's. The staff is very knowledgeable, fast and courteous.

Maile was very knowledgeable with respect to the tire choices and was extremely helpful in throughout the entire process. The exact type of employee I would like to have on my team.

All personnel involved were very courteous and helpful. Waiting time was appropriate for work requirements. Waiting room comfortable. Despite the fact that residence is in Kaimuki, I prefer driving the distance to the Waipahu location. Thank you for allowing me to express my opinion.

Great job - as always

Great service

If I could have given a 0 star I would have. I was made to wait 2.5 hours just to tell me that they would not fix my tire. Saying the nail was too close to the edge. The nail was one inch from the side of the tire and on the flat tread. Next words out of my saleswomans mouth was about buying a new tire to replace the tire with the nail. News flash, I just bought that tire from Lex Brodie last month. I have been in the car business for near 30 years and have patched tires and plugged them as well. Patching tires is a far superior method of repair. Guess what Lex Brodie doesnt do that repair, and refused to plug my tire. I was livid when I was told that my vehicle would not be released without changing the nailed tire to the spare, Really? I Took the vehicle home removed the tire and repaired myself, took 10 minutes. Perfect repair no leaks!! To refuse to fix my tire and then insist on a new replacement on a one month old tire was blatently shady business. How many unsuspecting Kupuna are your sales staff ripping off. I bought 8 tires in the last month. I will need 8 more for my two other vans in the next couple of months. I will have to think long and hard if I will be coming back.

About 20 years ago I drove into the Queen St. location to have someone to look at my tires. Fortunately, a guy named Barney Griggs serviced my truck and replaced my tires that was on its last leg or in your own vernacular, last tire. Due to his outstanding service and helpful nature I'm still a loyal customer at Lex Brodie's after all these years even though Barney has moved from the Queen St. location to Waipahu, to Pearl City, and now back to the Queen St. location, before he finally retires. In most companies where employees routinely come and go, Barney has always been there to solve my brake, tire or belt/hose problems with outstanding customer service. On one occasion, when he knew I had transmission problems he helped me find someone that could do the work. He, to me, deserves the highest honor your company can bestow on an employee. IMHO.

I always have been taken care there . The pleasant and professional staff make the experience wonderful . I will bring all my cars back again and again. Thank you!

I left a review here a few days ago that I need to revise but can no longer find it. I encountered a situation where I felt I was treated unfairly by a member of Lex Brodie's Waipahu staff. I didn't go to the manager to let him try to deal with it first before writing the review. In any case without going into too much detail, it was not a good review. I want to make an apology for writing the review in haste because had I gone to the manager Lilo, I believe he would have probably resolved the issue like he did after I posted it. Would have saved us all a lot of grief. Lilo took responsibility for the issue I had and I am pleased to say that he reaffirmed my satisfaction and trust in Lex Brodie's Tire Company. He took my vehicle in to diagnose a brake problem I had, identified the problem that another auto repair shop couldn't (the other shop failed to identify a major problem after they repaired it) and completed the repair in a timely matter to my fullest satisfaction. On the day I picked up my vehicle, Lilo was off but his staff was a big help in making me understand everything about the problem and the repair. Big Mahalo's to a great staff!!! Now that my brakes work like new, I can feel safe for my entire family riding in my vehicle. Thank you very Much Lex Brodie's Tire Company.!

Sales person Lei was so friendly. I expected a long wait for my safety check, but it was done in less than half the time expected. The waiting area is large and comfortable.