Honolulu, HI
Got to work with Kevin, a customer service rep. Had a mechanical failure at work tried to call my usual dealer, and they were too busy to call back. Made a call to Lex, and they told me to bring it down to take a look. Even though they were backed up, they were able to give me a break down of fix and parts before the end of day. By the next day done, parts and fix were complete!