Everything I asked for was done as requested.

didn't have an appointment so had to wait but staff was honest and courteous. the waiting room is very comfortable.

1. Overall, sales associates and staffs are very kind and attentive. 2. I wish there was more transparency and consistency with costs of services. Costs have been inconsistent for the same kind of service. (For ex., I experienced artificial adjustment on overhead/labor costs) 3. The most regrettable part of the service is dishonesty. I once had my flat tire fixed and there I requested to rotate and balance tires. It was also written on the invoice, but the service was not performed. I had to pick up my car at almost closing hours so I couldn't make a complaint (also my sales associate went home already by then), and there was noone who could or was willing to assist with such service(or the lack there of).

Excellent

The service at Alex Brodie always has great service. They looked over and assessed our non-functioning air conditioner and determined they couldn't fix it for no charge!

Amazing service and friendly staff!!

Great service upon driving in without an appointment with an almost flat tire. Unfortunately, I forgot to pick up my car at the end of the day and had to take a cab home. But I got my car with a repaired tire in the morning. Thank you!

Thank you!

I had a great experience because I called first thing in the morning for my flat tire. they got me right in and were prompt with their service. they had my exact tire on hand and got the job done quickly and correctly. I also appreciated the 10 dollar coupon they gave me.

I will never take my car anywhere other than Lex Brodie in Kaneohe!!!! It was raining big time coming home over the H3 this afternoon. Just out of the tunnel I heard a pop and then out of the 2nd smaller tunnel my check tire pressure light came on. On the exit to Kahekili I knew I had a problem!! Found a flat spot to change the tire, waited for the rain to let up and then put the "space saver" spare on. As I drive past Lex Brodie going home I stopped in to see if they had time to fix my flat that was in the trunk. Did they have time!!!! They took the tire right in, came back and got my keys while I was in the waiting room and in less than 30 minutes had the tire repaired, back on the car, the spare put away and my car sitting outside waiting for me to go home. What ever you need done on your car take it to Lex Brodie in Kaneohe. This truly is old school service!!! I will be back.