UPDATE: DONE 1pm Appointment Dropped off on time. I am still sitting in their waiting room and it is 5:15pm. 4 hours 15 minutes and counting FOR AN OIL CHANGE. Unacceptable. Poor Lex. PREVIOUS REVIEW Went to the Queen St location 2 days in a row. Day 1: Camry - Oil change and safety check. Drop off: Very friendly and efficient. Service time: 2.5 hours. Longer than most but better than they rush and strip my drain plug without saying anything like Jiffy Lube. Plus there's a lot of places to eat in the area and an air conditioned waiting room. Price: Comparable to competition I believe for full synthetic oil. Pick up: The girl tells me, " I'll have someone bring your car up for you sir." Nice. Also, while I was waiting for my car, 2 people stopped, smiled and asked me if I was being helped. Very nice. Guy pulls up, removes the protective floor paper, thanks me and I'm on my way. Four stars! Day 2: my Sienna - Oil change. Drop off: Again. Friendly and efficient. Service time: 2.25 hours. Got a call midway saying that my battery, air filter and cabin filter need changing. I ok the battery and tell them I'll do the filters myself. Pick up: This time (another) girl tells me, "Here's your keys. Your car's over there on the left". Not a problem. Just notably different from the previous day. I get to my van and find the glove compartment on the floor. Nice. I replaced it myself as it requires no tools. But if it was someone who didn't know that, then they would've had to wipe their own derrière. A little consistency issue but I'll may still go back. 2.5 stars for the bad taste i was left with. They raised the bar high on day one then konked their heads on it on day two. Average of 2 day experience = 3 stars rounding down for inconsistency.

They were friendly and, although busy, they were quick and efficient.

Friendly service and fair prices! Thank you very much!

Counter staff was helpful. Tire is still working. They took me the same day. Pretty awesome!

To fix a flat tire, and was satisfied with the service, I have always had the best service whenever I go there. I always buy my tires there because of the warranty, and service.

The staff at Lex Brodies always takes care of their customers! Way better then Sears! I had a horrible experience with Sears they kept adding on things I didn't need. I Ended up paying for way more than I needed too. Im glad I decided to go to Lex Brodies instead, they helped me every step of the way. Very reliable, friendly and trustworthy which are all big aspects in a customer based company!!

I still give this place one star. In all fairness, Scott Williams reached out to me in an attempt to correct the situation. Too late. Lex Brodie's can't make it right after two such horrible experiences and a vow by me never to patronize again. They cannot refund me, cannot redo the work as I had corrections done at Firestone, (nothing but five stars plus for the staff at the Dillingham location). Again, thank you Mr. Williams but your sales team and Manager need a good education in customer service. NEVER, NEVER ARGUE WITH THE CUSTOMER, especially in front of other would be customers, never insist that you are right! Always, always try to have the customer leave happy! You never know who that customer KNOWS.

They repaired my flat tire yesterday, August 11, 2015. My car has it's original tires from when I bought it in 2007. They repaired it with no charge, fantastic service. Thank you so much.

Promised. on time.

Great Customer service, great price on tires