Aiea, HI ("Pearlridge")
I appreciated the quick service to replace the tire after the sidewall was torn, but was very disappointed that I was charged (overcharged ?) to replace the lug bolt that broke off. It had only been two months or so since your shop rotated the tires, I feel that the nut was cross-threaded when it was replaced and some of the responsibility falls on your company. It also seems that the labor charge of $140/hr. is quite excessive. The entire process took less than one hour to replace the tire and bolt/nut (cost $12).