Great friendly service as always.

Recently, I had to take my car in for a battery replacement and then an oil change. The lady that took my call was very helpful and stated that they could get the battery from the Queen Street location. She told me that she would call me when the battery arrived later that day which she did. I went in shortly thereafter and to my surprise took my car in right away and replaced the battery. I had to change my oil this past weekend and again took my car there. The car was done even before I had expected it to be. So far, I've had nothing but good experiences there and I'm very pleased with the service.

Great service. Always come here.

Fantastic

Service was completed on car & it was parked for pick up. Girls at counter were "talking story" while I stood there waiting for my bill and did not check until I asked.

Timely and friendly service!

Friendly staff and they completed the safety check before the indicated time frame.

I was riding along Kamehameha Highway and got kissed by the construction roads with a flat tire near Pearl City. AAA escorted me back to Lex and Brodie's on Queen & Emily. They immediately took me right in, and within 40 minutes I had a new tire and was back on the road again. Wonderful service from Kevin and staff. Thank you; I will come again for my regular car maintenance.

On Friday September 4, 2015 I made another appointment this time with Tiana over the phone regarding my driver's side door handle that can't open from the inside, for Tuesday September 8, 2015 at 1pm. On the day of the appointment I arrived at 12:45pm checked my car in and waited for 1 hour and 30 minutes, after realizing that the wait was longer than usual and no communication from the employees I decided to take it upon myself to ask how much longer they might take, to just once again look at my car and provide me an estimate. The girl at the front desk went to inquire about my car when she returned and informed me that the mechanics had yet to even start on my vehicle. That is when she offered a rental vehicle to me with a $100 deposit down for they did not believe that they could get to my vehicle today at all, why did this happen not only once but twice with an appointment no less? They have poor communication skills with their customers for this is also the 2nd time they let me wait in the waiting area for well over an hour without telling me a damn thing! Once again with appointments made and kept on my end, Lex Brody's like to stress that they have such an illustrious legendary customer service reputation which I had not experienced at ALL during my two separate occasions there. If I could give negative stars I would, so if you like to wait around in cold waiting areas not knowing if your car is being worked on or not as well as being ignored then Lex Brody's is your one stop shop!

I was riding along Kamehameha Highway and got kissed by the construction roads with a flat tire near Pearl City. AAA escorted me back to Lex and Brodie's on Queen & Emily. They immediately took me right in, and within 40 minutes I had a new tire and was back on the road again. Wonderful service from Kevin and staff. Thank you; I will come again for my regular car maintenance.