Honolulu, HI
I recently stooped at your Kalihi store because of a pending flat tire. I was very apprehensive because of a past experience at your Pearlridge store where I felt duped by the gruff salesman with a "used cars salesman" attitude... sold me expensive tires without explaining or detailing the specs that ended up being the wrong tires for my car and purpose. They lasted less than a year and had to be replaced at a competitor with better tires at a fraction of the cost. I pulled up right before closing and Zack immediately greeted me with a smile and a willingness to help, even though the store was closing in 5 minutes. I explained to him my trepidation and previous experience. He was very understanding and apologetic... never once saying anything bad about the Pearlridge location but instead offering to provide me a solution, even if it was only to fill my tires with air. I was so impressed with his professional attitude that I ended up buying two new tires and left very happy and willing to not only return to that location but to also recommend your business at this location. As a business owner, we understand that "stuff" happens and people are not perfect but it is impressive when you receive this type of customer service recovery. Please pass on the compliment.