Honolulu, HI
I went to Lex Brodie's for a safety check of my car. They were one of the few places willing to do it on a Saturday. I was warned over the phone that the wait time would be long estimated 1 and 1/2 hours. When I arrived an employee greeted me, agreed to do the service and I was again told that I would have to wait a long time. Thanks to very helpful Yelp reviews I knew there was a pleasant comfortable waiting area. The area is spacious, air conditioned with free coffee and tv. There were even 2 outlets available for charging my electronic devices. I plugged in, got some coffee and prepared to return phone calls. Before I had even a sip of coffee or even made a single call a Lex Brodie employee called me. My service was done in less than ten minutes! The restroom was also nice, clean and not cramped. Everyone was very pleasant. I made an error in clicking on a button from the Yelp review advising me to check in and claim a 15% discount on my service, then asked for the discount. I was told that the manager said that discount applied to tires and car service but not to the safety checkup. I only later realized that there were 2 discount codes one for tires and the other for some kind of vehicle service just as they told me. So my bad for failing to read the fine print of the offering. Throughout this little incident every employee was super nice and professional. The price was 20.09 including tax. May I gently suggest to Yelp that their links to discounts would be even better if instead or advising a yelper to click to get a discount suggesting that there is always a discount the suggestion should indicate the offering of a discount for some services. Better yet would be to specify exactly which services. A nice touch was that Lex Brodie's had placed a sheet of protective paper on the floor of the drivers seat to prevent tracking dirt into the car. Overall getting my safety check at Lex Brodie's was a very good experience.