Great friendly service.

Quick and friendly service. Coffee in the waiting room which was air-conditioned and comfortable.

Great job! Very efficient. Appreciated the email and updates regarding bent rim. Everyone is friendly and staff is knowledgable about products and services needed. Made my spot online which is is pretty cool as well.

Service is very fast and efficient. The professional is very considerate.

I appreciate the friendly greeting and courteous, effective service. I always feels comforted that my car is in great hands when I come to Lex Brodie. Thank you very much!!

Service and work was good but disappointed at the reluctant attitude to price match and customer agreed to pay extra $100+ Over price match and still company will not honor some repairs. Customer was assured that tires were in stock. However, still made customer wait 4.5 hrs due to their failure to transport tires to Honolulu store w a pre-scheduled appointment and just gave a $30 discount on a $1200+ bill. Customer appreciated the discount but was disappointed on the amount. Work included a regular oil change, 4 tires and alignment.

Schedule an online appointment and tire purchase. Things went well and received phone call to verify tire order, price and appointment. Showed up and things went well. Was told they would call in a couple of hours and car should be done. Got call as promised and went to pick up my car. That's where things started to go downhill. The tires were installed but safety check wasn't done. I was told to have a seat in the waiting area and I would be called when finished . 90 minutes later I realized I never had a safety check that lasted over an hour before. Went up to the counter to check I was told that your car is ready. I wonder how long I would've waited because the invoice was just shoved back into a file. Then I was told I couldn't use the online discount for buying four tires and 15% yelp check in discount when I specifically asked when called, if I could And was told yes. They said that someone at their King Street office had declined both discounts. Maybe next time I should go there or just Costco instead since it's cheaper.

The sales person didn't try to listen to what I wanted and I couldnt believe she was trying to pressure sell me over the phone. Just had a simple question... do you have my tire size and what is the price. Lady, we not that stupid... I was previuosly quoted $150 less 20 minutes earlier for the same tire at your Kalihi location. I might as well go to Costco, Good Year or anywhere other than Lex Brodie's. Lex would be ashamed. Too much trying to make a sale than servicing the customer. The 1 star is for the receptionist who was pleasant and answered on the 2nd ring. HF

Excellent!! Eddie was great...very thorough, efficient and informative. I set up my appointment for a tire rotation several weeks in advance. When I came for that appt, Eddie apologized that he couldn't find me on the day's schedule but assured me he would work me in if I could leave the car for a few hours, which I did. I also added the 40-point check-up since I was a AAA member. Many thanks, Eddie!

The customer service was excellent and the service was very fast. I'll definitely be coming back!