Honolulu, HI
I went in for a safety check, space-available, at 1:40. I was served by a Caucasian guy with a small brown mustache, in the Lex Brodie's red shirt, no name tag. I indicated to him that I was going to wait in the Customer Lounge. I waited until 4:00 PM, then walked out to look for my car. It was parked near a service bay with no service personnel near it. The Caucasian guy walked past me a number of times. A woman came in for a safety check at 4:10, and when they began to inspect her car, I questioned the guy on why her car was being taken care of, instead of mine. He found my paper work, and he had stupidly marked me as "Not waiting," so they called my home phone to tell me that my car was inspected at 3:00. Of course, there was No Answer, because I was sitting 10 yards away in the Customer Lounge! By this time, it was 4:30. Wasted my time. Made me late, picking up my family.