Waipahu, HI
The service was terrific, and the wait time was reasonable.
Honolulu, HI
Staff is always courteous and efficient. Great service as usual.
Honolulu, HI
I went to Lex Brodie's for a safety check with no appointment around 12noon. I was greeted promptly by Tatiana (sp?) who was very courteous. Got a call back in about an hour letting me know the car was done even though I told them I'd be back at 5:30. Great service as always!!!
Aiea, HI ("Pearlridge")
Always treated with respect and they make sure I feel comfortable having the work done by them.
Honolulu, HI
I was very upset and disappointed with the service and wait time 3 hours. Nobody should have to wait that long especially having an appointment that day and being told there were 4 cars ahead of me and I still would have to wait! I always had good service whenever I went there, but I don't want to go back and have the same problem again. It's not fair and I have been a customer for a long time! No one even bothered to tell me my car was done until I came out and saw my car on the side and the paper work was ready. I don't know how long it was sitting there.
Honolulu, HI
They were able to accomodate me last minute with no hesitation. Thank you so much!!! The best team!
Honolulu, HI
The aloha and responsive customer service reflect the leadership and management style of general manager John Kelly. He and his crew got me back on the road in less than 1 hour. BZ! (Well done!)
Honolulu, HI
I had an emergency starter replacement on a holiday. Thank goodness Lex Brodie's was open! I work on the other side of the island and difficult to get to home and work by bus. Luckily Eddie Pagelsdorf was able to squeeze me in and I did get my car back the same day. Thank you Eddie and Lex Brodie's!
Honolulu, HI
Lex Brodie is very busy maybe too busy for me. Took me about 4 1/2 hours of waiting time to change my auto battery. I realized I DID NOT have an appointment. To wait this long is very bad for customer service. Next time I have auto trouble ...... call Triple A.