Honolulu, HI
I went online and got a quote for new tires, then made myself an appointment. I show up 15 minutes early to check in. When I check in, I let them know I had a quote from online. That was ignored and they proceeded to manually input everything in. My bill came out to over $100 more. I was told the process would take 2 hours which was fine with me and proceeded to wait in the waiting room. 1.5 hours later, my car was still sitting in the lot and they only started because I brought it to their attention. There was no point in me making an appointment or going online for a quote. It took almost 4 hours for the whole process. It would not have been as bad if I was given a little notice or provided some sort of communication on status.