Honolulu, HI
I had a slight tear in the sidewall of my tire. I figured I'd mend the situation before it got any worse. Plus, I had the day off so it all worked out. I referenced Yelp like I do with everything and found that this particular location of Alex Brodie's was well received amongst my peers and neighbors. Since it's just down the road from where I live it was convenient. I created an account online and set an appointment for 12:30pm on a Monday. Unfortunately, my experience was not similar to the majority who have written reviews. There were somethings on my end I could've mitigated and others I can't completely put on the workers. But some things were just too ridiculous. First, I was missing one of the wheel locks for my car. I assumed it was all good to go when I bought my car. Bad assumption on my part and it caused a delay in the service. Somehow my account information was jumbled so they had my name under a different number and couldn't get a hold of me. I went out for lunch and came back at the time specified only to find out I needed the wheel lock. I had no problem making my way to Acura to purchase a new one to bring back. I head to Acura and I'm back in 20 minutes. It's now 2:30pm and everything is in place for my tire to get changed out. My dad and I hang out in the lobby for an hour and a half and they're still working on my car. No problem, I live down the street so I'll just hang at home in the meantime. So, I have them update my account information with the right number and asked they give me a call when complete. I didn't get a call until 5pm that my car was ready. I'm not really sweating any of the process until I get home and notice in my trunk that a special knife that was given to me as a college graduation/officer commissioning gift from a high school mentor of mine was missing. I was worried some of my other equipment was missing too but luckily it wasn't. But the knife was a significant item to me and it was stolen. Then I take a look at the new tire and notice while it was a Michelin tire like the others and the proper fit it wasn't the exact one as the others which was said to be in stock and I agreed to purchasing the exact same tire. One nice thing was that I was able to get 15% off with my Yelp check in which came in handy. The wheel lock missing was on me but I quickly mitigated that. Yes, I should've done a thorough check prior to driving off. But it was such a long process that I just wanted to get my car and continue on with my day off. It just took way too long for something that I usually knock out quickly even on a walk in at other businesses. And the fact that something was stolen from me makes me lose trust in the business. I hardly ever write bad reviews. I think this is my first one. I try to give places a second chance. But for a place of service like this where you're spending hundreds of dollars for tires and repairs I'll have to forego any future business. I will give 2 stars because somethings weren't completely in there hands.