Made an appointment and was welcomed on time. Was excepted with a friendly smile and expert work order as I ordered. I am very happy with the high quality tires and will always buy Michelin brand. Thank you to the staff at Pearl Ridge Lex Brodie.

The employee's are friendly and they all do a great job! THANK YOU VERY MUCH ALOHA!

This is my first time visit. Everyone was friendly and serives was very quick. Also reaseable price. Thank you all and happy holiday!

I do not understand the purpose of making an appointment for service. It appears that the only reason to make an appointment is to make sure your car will be accepted for servicing as compared to just walking in. Having an appointment does not mean your car would be serviced shortly after bringing it in. I had to wait over 3 hours for alignment, balancing, and rotation of the tires, which should take less than an hour to do. It took your staff less than 15 minutes to balance and rotate the tires as I was present to watch them do it. However, the car was not initially serviced (i.e., tire alignment) until well over 2 hours after bringing it in. The long wait does not make sense, especially since an appointment was made. You could argue that this was a one-time fluke in terms of the wait time, but it does not appear to be the case as this was the second time in a week I brought in one of my cars for servicing. The first time, the wait was just as long. If this trend continues, I am planning to take my cars elsewhere for tire related servicing. On the positive side, the staff was very courteous and took time to answer my questions.

Great service

Was able to accommodate me even though I called last minute at the end of the day. They plugged my tire that had a screw in it while I waited in their waiting room. No more clicking sounds when I drive!! Thanks!!!

No review.

Good Job

I made an appointment to get my safety done at the Lex Brodies in Kaneohe. When I got there they told that the safety check will take an hour and a half to complete. That sounded a little absurd to me because all of the other safety checks I've ever gotten done have taken no more than 20 minutes. After an hour and twenty minutes they called me and told me that my car failed the safety check because one of my lug nuts didn't match the others. I thought this sounded a little ridiculous but whatever. I went to get into my car to go buy a new lug nut at Napa and I noticed that they had left the lug nut that didn't match off my car. I went and asked the guy at the desk why my car is missing a lug nut and he said that because it didn't match they couldn't put it back on my car. I asked him if he was being serious and he assured me he was. I told him that the lug nut fit the threads and was holding just fine before and now you want me to drive my car without a lug nut? He said, "Yeah you're probably fine without it." Are you kidding me??? What kind of tire place will send a customer away with missing lugs?! Stay away from Lex Brodies. They are unsafe and very unprofessional. They do not think that lug nuts are important. Oh and to top it all off, when I walked out back to drive my car away I found that they had left my car in the parking lot with the headlights on.

WHERE R ALL THESE 5 STAR REVIEWS COMING FROM? Many years ago in town, I got a flat. Lex Brodie guys fixed it for free-they had a REP as honest and caring and REAL mechanics. I took my truck into the Kaneohe shop for a safety. They removed all the tires and said I needed a new CV boot on the L front and more work on the suspension. Estimated cost? 1200.00+ I was so shocked I left, getting a clean safety inspection at another place. I knew the left front needed work, so took it into: Kaneohe Auto Care--WHO I KNEW WERE HONEST AND RELIABLE. *Ricky promptly said NO CV boots needed replacing as its not a 4WD! (Strike one for Brodie's) *He said the 'clanging' sound left front was tie rod and bearings (think that's it?)--strike 2. *He ordered the entire front end parts because the whole thing was nearly the SAME price as the one tire. He also replaced my shocks worn out on Kam pothole city. STRIKE THREEEEEEE My total bill for the entire front end fixed, and new shocks was WAY less than my quote for JUST ONE TIRE that didn't even HAVE a CV boot. I'm not mechanical so was clueless-don't go here! They scam! Lex Brodie would be ashamed. * the reply listed below was never given to me and they verbally told me what I needed. It was over 1200, not 500-odd. I wrote it down to look it up when I went home. *looking at the other BAD reviews versus all the 5 star ones I think management needs to see who is working during these months and try and see if they have some bad seeds in with the good there. They always ask for the invoice to bad reviews. I never got one yet they had one with a completely different estimate on it? HUH? Something is fishy here...Just a suggestion.