Honolulu, HI
On Sunday, December 23, 2015, we went to Lex Brodie's on Queen Street to get new tires. Imagine the stress of having to spend over $1k right before Christmas. Although my first contact with them over the phone was not so favorable (see prior review), their follow up and in person service was AWESOME. They greeted me by name and apologized for my initial experience on the phone the day before, and proceeded to make me feel better about the customer service of theirs. Eddie was the guy that helped me that day, and he gathered my information and inputted everything into the system, found out exactly what we wanted and needed, and went the extra mile for us. Eddie called other shops (which we found out unfortunately were closed), and even sent one of his staff to the Pearl City Lex Brodie's to retrieve parts that we needed for my rims. He kept us informed and was able to get everything that we needed done. He patiently answered our questions, attended to our needs and was definitely a great example of excellent customer service. I felt that he truly cared about our safety and our satisfaction. Our second car needs new tires as well, and we might just be going back to purchase them from Lex Brodie's!