Ok

4 hours to rotate tires and oil change...really! I watched my car sit in the work bay for an hour with no one working on it. Finally after 3-1/2 hours I let the person at the front desk know that I would be back at 6:00. I called my wife to pick me up. I guess the person at the front desk sensed I was tired of waiting so 25 minutes later my car was done. Very disappointed in Lex Brodie!

Unlike some other shops, Lex Brodie's was honest. About six months ago I was advised that I needed four brake replacements, and went there to get a second opinion. I ended up replacing the front two which were the worst. Yesterday I took the car in to replace the back two, but was told that the back two were not bad and that I did not need to replace anything right now. They could have milked me for a lot of money but did not. What a blessing.

Fixed my tire really fast thanks lex Brodie!

180 degrees difference with my experiences with the Waipahu store. The pearlridge store is more efficient, more pleasant and more cleaner than the Waipahu store. The waiting area is also larger and more comfortable than the Waipahu store. It is worth the extra drive and traffic going there.

Good professional service. Shout out to Vachelle in the office, she noticed that the tires on my truck didn't match the manufacturer recommended and even walked out to double check. She also saw that I hadn't received the $10 online discount. Saved me some money.

Mr. Kalai Souza assisted with explaining what they had observed during the maintenance service on my RAV-4 and his recommendations. He clarified the "issues" and advised the parts were accessible and replacements will be installed on the same day. It was already after 5pm and the maintenance and replaced parts on the RAV-4 were completed so that I could join my ohana by 5:30pm. Mahalo nui to Kalai Souza for your excellent customer service!

Excellent service job well done

The service was excellent!

Submitted an online appointment at 1230 for 4 new tires and front-end alignment, and car was done at 4pm! Been going to Lex Brodie's for decades and I have been pleasantly surprised by their customer service as it has actually improved over many years. Very few old businesses improve over time, but Lex Brodie has done it. They are a leader in Hawaii business, if not nationally, simply because of their integrity to high quality service. I am very proud of this local company! Buy American. Support local business heroes like Lex Brodie. (Used to see Lex surfing out at Waikiki. Wish I had got to know him...)