Kaneohe, HI
Waited over two hours from my appt time for safety check, wheel alignment (which was under warranty), tire rotation and balance. My car was driven out of the shop after doing the tire rotation and performing part of the safety check. After about 30 minutes, I followed up on the status. All that needed to be done was to take photos of my car and put on the new safety check sticker. Although they adjusted my bill so that I would not pay anything, I was disappointed with this visit. I understand they were short-staffed that day but held a meeting during a very busy time. I'm in the hospitality industry so I try to be understanding & patient about the lack of service. Thanks to the girl (sorry, I didn't get her name) that took care of me in the end. And, mahalo for the complimentary coffee.