The service advisor named Chone should have training on how to approach customers. He asked questions like I was there to ask a favor. May be he didn't know that he acted in a confrontational manner or that is his nature or he is very selective in his approach. It didn' t make me feel that I should trust him, so I could transact with Lex Brodies without any doubt that the service would be flawed. Since he is a member of the sales group, he should have not asked me a question, why I brought my car for brake inspection and I didn't want to do business. The question was unimaginable because free inspection is being advertised, and it creates customer value. I knew my car had a brake problem, and I wanted it fixed by a business I can trust. With his unsalesmanlike approach, the trust can not exist. Another instance was when he told me to pick up my car all of a sudden without explanation after I asked for some details and a military discount that is being offered.

Please have the courtesy to disclose that this service or that service will take 20 minutes, but your car will not be seen for 2+ hours.

Great cutomer service. They found the root of the problem and fixed it in a timely manner.

Friendly, helpful, nice waiting area

I have always had excellent servivice on all my cars. They are extremely couteeous and professional. The managers and technicians are experienced and go far and beyond servicing their customers.!

I was very impressed with your professional service, smiling faces of staff and most importantly supportive w/customer service oriented staff. This was my first time and would not be my last time. Bart

Great!

prices of tires were not quoted prices, luckily still had original quote. difference of $100

I've been bringing my vehicles to LB for years now and have always had nothing but 5 star service but this was the first time I was not satisfied with my service. Although my vehicle did take much longer than expected, I was satisfied with being provided a free rental car overnight so this was not a concern. The two items I did have a concern with were the price I was quoted and signed was not the same price I was charged when I picked up my vehicle. I don't have the paperwork in front of me right now but the final price was around $60 higher. I used the $249.99 brakes for life coupon but the price ended up being much higher. When I brought this up to the girl who rang me up, she looked into it and said it was because I needed different brake pads. I told her no one had called or attempted to call me to ask if this change was ok. She told me the girl who initially checked me in was off that day and so no one was available to call me. I was not satisfied with this excuse. Secondly, when I got in my car and started to drive away, I noticed on the floor of the passenger seat, it was full of dried leaves and rubbish perhaps from packaging for some of the parts installed. When I dropped my vehicle off, it was clean on the inside as I had just had it detailed the weekend prior. I would still bring my vehicle back to LB for service just because prior to this, I've always been very satisfied with my service so I'll give LB another chance.

They are always there to save the day! Last week I came in for an oil change and they did a full inspection on my car for free. I had a screw in my tire, which i why my tire had a slow leak. I replaced the tire and they polished my rims and tires. ALL four! not just the one they replaced. Then today, I heard this weird noise and guess what? My luck, I had another nail in my tire! I didn't even make an appointment, but just came in anyways. They were busy, but still fit me in to change my tire. Customer service is AWESOME! Real local and genuine! I don't know where I would be without this place... probably stuck on the side of the road! *knock on wood*