Excellent

The staff at Pearlridge is always helpful and friendly. Freddie always explains in details the problem and solution needed.

Staff was very friendly and knowledgeable. Top rate customer service.

Just Marvelous . I had a great experience / Even had a problem I had to call them about with the hour of leaving and they Graciously insisted I return to double check no extra charge . Got a great deal on New tires and watched as they worked on my vehicle. They have ESPN in the waiting room but I could only watch so much and chose to watch them work on the car from a safe distance instead. Checkout the website and appointments aren't always needed but its nice to have them expect you .......... Share review Write an update

Really like the serivce ! Thx

Refrence work orders 1142975 (3/16) and 1143197(3/18)

they entertain me godd

The two women who help me were very helpful and polite. They also informed me that Lex Brodies does tire match pricing. I will will be back here the next time I need to purchase a set of tires.

The service advisor named Chone should have training on how to approach customers. He asked questions like I was there to ask a favor. May be he didn't know that he acted in a confrontational manner or that is his nature or he is very selective in his approach. It didn' t make me feel that I should trust him, so I could transact with Lex Brodies without any doubt that the service would be flawed. Since he is a member of the sales group, he should have not asked me a question, why I brought my car for brake inspection and I didn't want to do business. The question was unimaginable because free inspection is being advertised, and it creates customer value. I knew my car had a brake problem, and I wanted it fixed by a business I can trust. With his unsalesmanlike approach, the trust can not exist. Another instance was when he told me to pick up my car all of a sudden without explanation after I asked for some details and a military discount that is being offered.

Please have the courtesy to disclose that this service or that service will take 20 minutes, but your car will not be seen for 2+ hours.