First time to Lex Brodie's and it was great. Being able to book online easily is a plus. The day I dropped it off we reviewed my list of to-do's I had input with my online appt only to find a couple of things Lex did not do. Not a huge deal but would've been nice to know prior to appt day. I was quickly serviced as soon as I parked. I chose to 'drop off' my car and was expectng at least several hours to wait, but after a mere 2 hrs it was ready! When I had returned to pickup my car I was pleasantly surprised at my mere $20 bill compared to the $300 Honda had quoted me for the same (and some unnecessary) services. Thank you Lex Brodie's! I will be back soon :)

Waste of time. Made an appointment to have my vehicle safety checked and took time off of work to complete this errand. Only to find out they will no accept proof of insurance if it's printed. It's 2016, everything is online! Just call progressive and give them the policy number. They have lost a customer, from now on I'm taking my business elsewhere that won't waste my time

The customer service was awesome! The employees made changing my tires a very easy experience for me.

I was excited to find a regular spot to take my car, since moving here 2 years ago. I wanted to find a place I could trust and that was timely. I made a online appt had to wait a day and a half for a opening but it was worth it to have a appt for two new tires. I had a tire lose the tread so I was on the donut. Everything was going good I checked in easily at 930 my appt time. After a hour I decided to go check on the progress, they hadn't even pulled my car in to start? I said something to the gal and she mentioned I'd be next. They started about 20 min after that. I'd asked to have the shocks/struts looked at and to have the battery tested. She called my name finally at 1145am , 2 hours and 15 min later I approached the computer where she was typing assuming my vehicle was done, she said you can sit back down unless you want to watch me? Wth? Why did she call my name if she wasn't ready, I sit back down embarrassed. 5 min later she's ready. She asks for the payment but no info on the shocks/struts or battery check. I ask what about the shocks? She says she will go ask, about 5 min later she came back and said they were checking them. He finally brings the car around and says they are fine they aren't leaking. They aren't fine they are 20 years old and have never been changed and the ride is horrible causing some uneven wear on tires . I then ask about the battery test and he says hang on I'll go get the tester. I thought seriously you haven't even done that? Anyway I'm not exactly left with a great 1 st impression of Lex Brodie's. The tires are fine but service is important and I would've scheduled a appt to buy shocks/struts but not after my poor experience. If someone has a appt please start working close to the time of appt or communicate with the customer what's going on, don't just leave us hanging in the waiting room

The customer service was awesome! The employees made changing my tires a very easy experience for me.

Outstanding service from your people at the Waipahu store. Planning to go back to Lex Brodie's the next time for auto tire service.

I received excellent service from Jim Baldauf and the rest of the staff when a pothole ruined one of my tires. Mahalo!

Waiting time way too too long

Waiting time too too long.

Service was prompt, I needed more help than normal, and had a special request but the team couldn't get me the solution I needed.