Honolulu, HI
I just had my tires changed yesterday at the Honolulu Queen's street location. I was having a lot of trouble finding the correct tires for my car. Costco was out/backordered for several weeks, Firestone was the same, and I called several other companies big/small, and finally tried Lex Broadies. I was emailed right away by Scott Williams, and he helped set an appointment w/Jim. When I finally arrived on the day of my appointment, Jim was very friendly, patient, and professional. He answered all of my questions (I don't know a lot about cars), and gave me good recommendations. Scott and Jim also gave me a discount which helped. My tires were replaced in 2 hours, on a Saturday afternoon. The Michelin tires I got were much more expensive at all the other locations I had been researching, when you included installment fee, tire disposal fee, taxes, and other charges. Jim had recommended I check my alignment, and I did, and it was actually very off (I wouldn't have known this, and I had just taken my car to be serviced at the dealership 4 months prior!). I'm glad I had Jim's expertise and kind service, it made what usually is a borderline traumatic and stressful experience of replacing tires/servicing my car very easy and understandable. Mahalo Scott and Jim!!