Kaneohe, HI
I love this please! for some reasoning I keep coming back. I was in the market for (4) brand new tires for my 2012 Nissan Murano SV. I called around to get some quotes, I called a total of 4 places. Two didnt answer (lost my business) Goodyear answer and Lex Brodies. Now I have to admit that I was leaning more towards Goodyear because the price was $300 cheaper for a Goodyear tires, Assurance model. BUT this is what happen, I called Lex Brodies and spoke to a wonderful and amazing women name Angelina!! She answered the phone quickly, was very sweet and polite but most importantly she listened to my needs and made the adequate recommendation. You know how you call some places and they feel like they dont want to listen to you and be patient with you and then trys to sell you whatever and ram it down your throat. I hate it when they rush you off the phone or act like a jerk or make you feel stup*d. I like when I call Lex Brodies and I can ask all the questions and not feel rushed off the phone. When I arrived, my appt was at 9am, they open at 9am, doors open up and before we could drive our vehicle inside the shop, Michelle walked to us and check us in, came to me and greeted me and my son, asked for our last name, milage, what services we were doing. (replace all 4 tires) she then asked to have the key for the lugnuts placed in the center console, also she asked did you make an appt online or over the phone, I said phone, she then replied by asking who did a I speak with? She mentioned a couple names and then the moment she mentioned Angelina, I knew she was the one (haha). I spoke with Angelina when I called into Lex Brodies Kaneohe. Michelle said to go ahead and Angelina will be waiting for me at the desk. Got to the desk to checked in. The rest is history..... To be continued on how everything turned out. I've written enough for now.