Jr.!!! Thank you so much for working extra hard on my Corolla!! I appreciate your diligence and the fact that you said it was a learning experience impresses me. All challenges are learning experiences. That's life! My car rides much more smoothly and my breaks feel tighter. And, thank you, Zack and the rest of the staff for always providing excellent customer service and quality work. I'm a Lexer for life!! 👍

THE Queen Street location really went above and beyond. I work as Restaurant Manager, and can appreciate honest and sincere guest service. I brought my Honda civic in for loud noise while driving, and the salesman suggested tires. The noise was still there upon leaving (it was still loud!) and I went back the next day. It ended up being a wheel bearing. The supervisor was real receptive to my inquiry of the diagnosis process and how the core issue was not solved. The supervisor did the wheel bearing at no charge, and also gave me an oil change, wiper blades and an air filter at no charge. Although the wheel bearing would have been a lot cheaper than 4 tires and an alignment, I appreciate them trying to make it right. The car has NO noise while driving now, and I did not have to pay even more money to get what I thought I was originally going to get solved, when I initially came in and waited many hours for the first time around with the tires. Thank you, and I will be back and be a loyal customer. This was my second time using Lex Brodies in my 11 years living here on Oahu . Mahalo, and the ladies were very nice and multi tasking very well at your busy location, along with the managers and superisors. The initial salesman was working hard too, it just was something more than tires, with that kind of noise. Jon Stone Honda Civic 2/12/2016

Great courteous service, as always!

I was hoping to get done with safety check in shorter period of time. Guess I should schedule work to be done via your scheduling calendar. I had tried it when it first came out but never received a confirmation. The problem I encountered this go around was not Lex Brodie's fault but the state registration system being down. I appreciated the fact that I was informed and shown how the inner tire treads are being worn down.

Update: the manager contacted me very promptly via email, and the next day I was notified the source of the problem has been found and the issue should be resolved. He also offered a donation to my nonprofit as an apology for my troubles. Good customer service by Scott. And I sincerely hope their customers' info doesn't get mixed up again.

So, first of all, I would just like to say as far as their customer service goes... everyone I spoke to was very friendly and helpful... which is why I gave them 3 stars even though they did not even service my vehicle. So, I called at 730a to make an appt to get my valve stem on my tire replaced. Normally, my boyfriend wouls have just done this but he didn't have what we needed and had to go to work, so I said no big deal... it's like a 2 min job I'll just go take it someplace. Luckily, it was my day off today. I did have things I needed to do, but nothing so immediate I couldn't wait. Not saying I wanted to wait around all day, but at least I didn't have anything pressing to do to where this would significantly impact my day. The gentlemen I spoke with was very nice, and we scheduled an appt for 12 pm that day. As I mentioned I had no definitive plans so I said sure no problem. When I arrived at 12p, the nice woman that assisted me couldn't find me in the system. No big deal to me, as long as you can still help me,right? So she ends up having to input me into the system since I wasn't in there. Then alerts a guy technician as to what I needed. This is when he tells me, "do u see all the cars with red domes? Those are all waiting ahead of you." So basically I could either wait however many hours there or leave my vehicle. Since this is only a 2 min job, I had not prepared myself to wait "a few hours". Not that I expected it to be a 5 min endeavor, but I certainly hadn't planned on all day. So the girl asks "why is this a big job" & he says "well kinda bc we need to put the car on a lift", so I tell them, the tire is already off of my car. So he says oh okay so you wanna just leave the tire? I said well sure I can, and then when I come back you'll remount it on my vehicle? He said yes so I figured okay cool, I only live 5 mins away I would MUCH RATHER wait an hour at home vs an hour in there. So I go home and wait.... and wait.... AND WAIT SOME MORE. No calls, it is now 3pm and my boyfriend is home from work. I call to see if maybe they just forgot to call me? Nope, sorry haven't gotten to it yet. Finally, as we had plans for this Friday evening, on our way out we go by to get my tire. It is now, 5pm and when I arrive and ask for my tire back, another nice girl tells me they are "just about to work on it". At this point, we were in HIS vehicle, so I'm certainly not going to pay $22 and change to have them do something that takes literally not even 5 mins to fix when I don't even have MY car for them to remount it on... Smh, so what was the point of the appointment time? If I was just going to be "squeezed in" I would have come at 730a when they had just opened so I could have possibly gotten what I wanted to do, DONE for the day!! Sigh... So all in all, like I said, everyone I spoke to was very friendly and attentive... but the place as a whole simply wasn't useful to me....

Thank you Marcello for your hard work! At the end it was worth da wait, you even made it smoother while my babies were asleep lol!! very good babysitter!!! this was my first time here and the service was great, you can really see the hard workers like Marcello and da fake lazy ones who just like take your money and go but I ended up coming back and bought new tires Marcello went out of his way to put my tires on and still made my babies and I comfortable and he did it faster than my tire repair lol!!! thank you again!!!!

Estimated amount of time was almost spot on. It would be nice to have more outlet plugs like an extension cord with surge protector to charge our devices in the waiting area if possible. Good service otherwise!

Great Service!!

very good service