This was the first time I went to Lex Brodes for my tires. It was a good experience, as my initial supplier (Costco) was out of my tires I'm recently from Kauai and was really skeptical about going to Lex Brodes, as I saw some bad reviews. However, upon calling there, I met Reina? (Sorry don't know the spelling) She was exceptional as she helped me with my price as well as the time it would be done. When I went there, she said my car would take about an hour and a half to complete. I was surprised as that was too fast. I went shopping and to be honest, I had to call about the status of my car as no one called me after an hour in a half. It was around three hours and I was really worried. When I called, I talked to Mel? (Not so sure) She told me it would be ready in about 20-30 minutes. Finally, after 15 mins, Reina called and told me it was done. When I arrived there, she told me that they could not do my alignment, as I had custom drop springs on my car and it would be more than what she quoted me on. I really didn't care about the price, but I really appreciated her telling me this. Overall, I am exceptionally happy about my tires so far, except for the long wait, but I think that's something minor. I want to thank everyone for my first experience here. I hope to continue to see exceptional service like today. :) THANK YOU Lex Brodes!!! You got another satisfied and valued customer. :)

No attention to details and billing

My boyfriend just had a couple things done on his car today. The customer service received was absolutely amazing and the prices are great. We made an appointment and it didn't take very long for them to do everything they needed to and quickly called to come pick up the car. I highly, highly recommend this location. Everything about it was wonderful.

Appt. = 7am Service started = 7:35am-ish When making appt. be clear about service timing. At check in, I was surprised to hear service timing would be about 2.5 hours. Thank goodness service completed within the hour. Friendly customer service = very good After service completion, remove service opala better.

My first safety check in Hawaii. Make sure you know what documents you need to show!

Very good! Cares for customers!

very great customer service! the staff is very friendly, they explain everything in detail, and they do great work in a timely matter even when busy!!

Awesome work

I had punctured my tire on the curve as I was coming out of my work place and it was 5:50pm. I took the car in 10 minutes prior to the closing time but they still accommodated me even though there were other customers. They fixed my tire in less than 30 minutes. They showed excellent customer service and professionalism. Thank you Lex Brodie's!

Excellent service ... I am a satisfied customer. Thank you