I came in to purchase new tires and spoke to Chelsea. She was extremely helpful when answering all of my questions and concerns about the condition of my car. I was under the impression that I needed all four changed, but she explained that only the front two were in need of replacing. I was very appreciative that I was not being persuaded to purchase more than necessary and left feeling confident about my new tires. I also signed up for email reminders about getting my tires rotated every 6 months and appreciate the service given. I would highly recommend coming back to the Pearl Ridge location. Very helpful and super friendly for going on such a busy afternoon.

I am very happy with the service given

They did a great job on our new tires and changed our windshield wiper hose for free. I appreciate their kindness

Made an appointment for 2:00 for an oil change and safety check. Had my brother take in my car to find that they had some how "lost my appointment" and that it was going to be 2 and a half hours till the next available one. After everything was done they said I needed two new tires before they could pass my safety check which was fine but then they said that it was going to be another 2 hours.. Something that should have taken maybe an hour on a busy day turned into an all day event along with me being stuck at work. Not very satisfied *update* I went to pick up my car after i had made this review at 5:00pm to find that basically nothing had been done. I had half a safety inspection completed and the two new tires put on the car. They weren't even balanced yet. I told them to forget the oil change because I just wanted to leave at this point. The lady at the front desk is the only reason I would even think about giving this place two stars. She was very polite and apologetic she gave me a discount on the tires along with 50% off my next oil change... Over all this place really needs new management. I didn't end up leaving the place until 6:00pm. And I left with unfinished work. I understand that they were busy but they MUST learn how to prioritize their customers. The ones who made an appointment go FIRST! Will not return.

This was the first time I went to Lex Brodes for my tires. It was a good experience, as my initial supplier (Costco) was out of my tires I'm recently from Kauai and was really skeptical about going to Lex Brodes, as I saw some bad reviews. However, upon calling there, I met Reina? (Sorry don't know the spelling) She was exceptional as she helped me with my price as well as the time it would be done. When I went there, she said my car would take about an hour and a half to complete. I went shopping and to be honest, I had to call about the status of my car as no one called me after an hour in a half. It was around three hours and I was really worried. When I called, I talked to Mel? (Not so sure) She told me it would be ready in about 20-30 minutes. Finally, after 15 mins, Reina called and told me it was done. When I arrived there, she told me that they could not do my alignment, as I had custom drop springs on my car and it would be more than what she quoted me on. I really didn't care about the price, but I really appreciated her telling me this. Overall, I am exceptionally happy about my tires so far, except for the long wait, but I think that's something minor as there was cars that was not done yet. I want to thank everyone for my first experience here. I hope to continue to see exceptional service like today. :) THANK YOU Lex Brodes!!! You got another valued and satisfied customer. :)

I was able to schedule an appointment on the day that I needed service *wheel alignment).

Fast, friendly service!

the service and everything was great. but my brakes still make noise.

Car is running great! Awesome customer service.