Honolulu, HI
Completed the quote feature on their website and called the staff on the phone to make the appointment. I confirmed the pricing on the phone with them before I went to the store, but once I got there, they refused to honor their quote and wanted to charge me more than $100 more.
Aloha Mr. Mciver. We have responded to the Hawaii BBB inquiry after they were contacted with your concern. They should be contacting us soon on to their finding on your complaint. We will respect what they determine. Please note; we did point out to them that your quote had buttons clicked to apply a 1 tire coupon & a 2 tire coupon, & a 3 tire coupon and a 4 tire coupon(when all state of its details Not combinable with other tire coupons ), thus the 4 tire coupon was the proper choice for a 4 tire quote. (Please note, the quote also had a button clicked on a $10 alignment coupon when there was no alignment charge on the invoice). So in the end, the quote produced had 5 coupons when each states (in its details) Not combinable with other tire coupons . We also sent the 2 incoming recorded phone calls to the BBB to listen to. We hear, on the recorded phone call, our team member stating she would have to verify the quote with the manager. She also states that when she called back, she stated we would need to see the quote to see if it was a valid quote and could be honored. She stated this since she was not able to confirm how you had obtained the price you had. We are eager to hear what the BBB finds. Once more, we will respect what the BBB decides.
- Honolulu, HI