Honolulu, HI
I had an appointment to do a safety check and oil change. I was told that the service should take 1.5 hrs. After 1.5 hours, we headed back to Lex Brodie's and continued to wait. We ended up waiting over 3 hours. No one called to tell us the status of the service. Turns out that they needed to order an oil drain plug that had been stripped, but again, no one called to tell me that it was going to take longer for my car to be done. I finally bugged the sales clerks to find out the situation, and asked them if I could go now, or if I needed to wait. The clerk knew I was upset and offered me a $36 promo discount, which helped. BUT, my time is very valuable and a simple phone call would've gone a long way. My husband, baby son, and I could have done something else instead of continuing to wait and wait and wait.