Went in for a safety check (no appointment) Fit me in right away ! Service was excellent !

Great service and will see you again!

The very first time I brought in my Toyota Tacoma it was for an oil change and I heard a noise under my hood, but wasn't sure what it was. The oil change does take forever and they normally have your car for a couple of hours even if you have an appointment. Just a heads up. When they called me to tell me that my truck was done I asked if they figured out the noise and their employee informed me that they didn't know what was causing the noise. I was a little taken back because it seemed as if they didn't even look. I was actually going to write them a bad review that day, but had just decided that I wouldn't use them in the future. Long story short I took my truck to Goodyear and they figured out the noise and had my truck fixed within an hour. This incident happened back in January. My fiancé needed an oil change and every time he stepped on his brakes his 2009 Chevy Impala they would vibrate and there was a loud squeaking noise. It was very loud and the vehicle just didn't feel safe. He was starting a new job so I told him that I would drop off his car and he could take my truck. I wasn't really sure where I wanted to go, but Lex Brodie's is by my job. I figured that I would just drop it off and pick it up after work. My appointment was at 11:30 am on May 3. They let me drop the car off early because my shift started at 11 which was convenient. I received a call from them about 12:30 to tell me that the oil change was complete, but the front brakes would need to be replaced. I gave them the go head to work on the brakes. I got to Lex Brodie's around 4pm thinking that they would almost be done. I was mistaken though. Chelsea was behind the service desk and told me they were still working it. I was slightly annoyed because when I looked at the vehicle nobody was working on it. It was just sitting in their lot. I asked her how much longer and she told me that she would find out. She came back and said that it would be ready by six. Now my agitation had reached a new level because they closed at 6:00 and I didn't have time to wait until 6:00 due to dinner plans that I had with my mother at 5:30. I was taking my mom out for an early Mother's Day dinner. I told Chelsea my situation and she told me that she would get me a rent a car from enterprise so that I could make my dinner. What a relief and a awesome gesture from Chelsea and Lex Brodie's. I picked up the vehicle on Wednesday and used the 15% off for checking in on Yelp. That's such a big help. I ended up saving my fiancé over $52 just for checking in. However, when I left that afternoon I noticed that the vibration had stopped, but the squeaking noise was worse and even louder. After being charged over $600 you can only imagine how angry I was that my second experience with them was similar to the first and there was still an existing problem (Insert eye roll please). I called them and told them the situation and they told me to bring it back when I could. This was extremely annoying because they already had the vehicle for a day and a half. My fiancé and I work four jobs and rely on our vehicles heavily to get us where we need to go. Having to bring the car back in forth is a huge inconvenience. We weren't able to bring it in until Saturday morning. I was told on the phone that I didn't need an appointment and would be seen as soon as I brought it in by a gentleman who's name I didn't catch. So imagine my surprise when I brought it in and Serina told me they wouldn't be able to look at it until about an hour, but she would call me. I was really starting to hate this place. She called me and informed me that they needed to shave the brake pads in the front and that they would work on the rear brakes at no extra charge. I was grateful for that, but then asked her how long that would take. She told me that it wouldn't be ready until Sunday. She must have heard the agitation in my voice and offered another rent a car, but luckily we didn't need it. I am super appreciative that Serina and Lex Brodie fixed the rear brakes at no extra charge. We picked up the vehicle early today and both Chelsea and Serina greeted us. Serina handed me the invoice and told me that we were good to go. I was very grateful to these two ladies for being so friendly and professional in this stressful situation. They actually are the reason that I'm giving a five star review and will return with our vehicles in the future.

Visited Queen St location on 5/6/16... I've been a Lex Brodie customer for decades... At Waipahu, Pearl Ridge, Kalihi and of course Queen St branches. Many people tell me it's cheaper to go to Costco or Sam's Club, and I have memberships at both so why do I always choose Lex Brodie's? The short answer is SERVICE. Got a flat? Hit a pothole and need to check alignment? Time to rotate your tires? Just come in, you're a customer. And that STILL means a lot to the folks at Lex Brodie's. As far as the pricing, Lex Brodie's has come to within just a few dollars of Costco's prices every time for my cars. And I don't have to special order tires for my wife's Murano with Lex. Sam's usually doesn't have my size. The service you get at the other guys is "tires on your car", valve stems, mounting, disposal, all extra...so where'd the savings go? With all the specials at Lex Brodie's, along with the incidental charges already included in the price, I come out on top every time. And Costco doesn't do alignment last time I checked. No criticism, that's just not their thing. I've read some of the other reviews on Yelp, and several complaints are directly addressed by Scott Williams, the Executive Director, who offers to make things right at the companies expense! You just don't see much of that any more. A company that values it's customers. Because customers mean business. My experience this time was excellent as always. I made a phone appointment the day before. (DO IT ONLINE for an additional discount), When I showed up at 1pm, they were busy! Yet, at least three people stopped to ask me if I needed help, even though they were already helping other people. They don't just ignore you. Salesguy Kevin Proctor walked over and just said "I'll take care of you, sir!" and got me all squared away. My appointment was for 1:30. By that time, I was sitting in the air conditioned waiting room, while they were putting my Xterra up on the rack for the set of Michelins I wanted. (At the price I was quoted, which was only a little more (maybe $20) than Costco for the set. So worth it. The shop seems chaotic at first, but watching closely, the crew has some real team chemistry going on. Customers come in and they are taken care of. You don't have to try and get their attention. They notice you. The workers are all hustling, and they all seem happy. You can sense a feeling of pride at doing an excellent job. Too many businesses DON'T have that vibe going on, and I can sense it. The business is doing something right with its customers AND it's crew. Way to go. I have to mention the waiting room is cool and large, the chairs are comfortable, there table space if you want to have a snack or get a little work don'e... WiFi is free, and employees came in to make sure the coffee area was clean and in order several times. Someone even put the Cleveland vs San Antonio NBA game on the big screen. Not bad at all! Kevin kept me updated on the progress with my car, and Scott Williams even stopped by to chat for a while. Our families are friends from a while back, and it was good to catch up with him. He's a great guy all around, and I'm sure he's a big part of why Lex Brodie's is so successful. Lex is really expanding their marketing edge and it shows with all the coupons, promos and the Customer Rewards program, it's like Starbuck's for your car! Total time there just a little over two hours. That's four tires, mounted, balanced and aligned. And my Safety Check. The alignment check is free of course, Kevin showed me the printout and explained that I needed a small adjustment. The service was $90, with a 6 month guarantee. And I got discounts on all of it! Lex Brodie's is an excellent example of a how to run a local business successfully. I like being treated like I matter as a customer, and getting a good value. The fact that Lex Brodie's is a local company just makes it a little more satisfying. Make your appointment online, and check out all the specials they have!

Service was Friendly and Fast, Tanx LexBrodies.

Aloha! It has been a few years that my husband and I have needed service on our vehicles of any sort. However, it was a little frustrating to have made an appointment (with a very friendly woman over phone), was asked to push the appointment day back 2 days in order to accommodate the shops busy days... "Sure thing- no worries" i stated. Here's the take away...I arrive the morning of the appointment to find no sign of my appointment.... Oh boy. The gentleman was, however very nice in accommodating and did fit me in...and I do appreciate that. Luv u guys... Just please be more careful in your scheduling! Thx!

Excellent service !!!!

Great service. Will definitely come back again.

Zach is amazing, very kind to give me all the arrangements I need to get my breaks done in a quick time. Very nice service! Thumbs up!

Recently came here for a safety check and everyone was smiling and super helpful and constantly asking if I had been helped already even while I was just waiting on the side! Best service I've ever had from an auto repair establishment. Seems like they have a very nice system in place with a few workers simply dedicated to helping customers checking in as opposed to other places where sometimes the service technicians double as the customer check-in staff which can sometimes result in no one being available. Safety check was very fast too with a comfortable AC waiting room for the time being. I will definitely be returning here for any other future automotive needs I may have.