Aiea, HI ("Pearlridge")
I have been a Lex Brodie.s customer for over 40 years and have all of my family vehicles serviced (tires primarily) at the Pearlridge location. However this needs to change. Yesterday I stopped by that store mid-afternoon to have my tires rotated. My wait time was about 1.5 hours and when they were done with the work, they called the wrong telephone number again to notify me. I have on at least 3 previous occasions attempted to delete an incorrect number from your computer records, still this happens each time I visit the store followed by an apology and a promise to change it. This store is not doing well. Besides the horrible access issues with nearby road construction, parking is congested and the quality of the work (failure to correct tire imbalances) and service (long wait times) has deteriorated in recent years. You can do better, you have in the past.