I drove in with a screw in my tire. Although they were busy they were able to assess the situation and remove the screw. Luckily it was a short one and that the tire was new, being I purchased 4 tires from here earlier this year. The guys were very pleasant and friendly and I was happy to not have to make an appointment and return on another day! Thank you very much!

Staff at Kalihi were friendly and helpful.

I usually go to the Waipahu location for service, but I had an emergency and went to Kalihi because it's near my job. I didn't have an appointment but they told nd to wait and they would look at my car as soon as possible. They were quick and kind, they explained everything to me and the manager had helped my out before when my tires needed air. Their customer service is what keeps me coming back and it's clear that it extends to multiple locations

The sevice for my tire balancing was fast and quick without an appointment. And the service guy even met me at my car upon arrival. Thank you Lex Brodie's for always providing great service!

Always good home town service, but with all the new technology. I have always been treated as family and the take very good care of my car.

Went in for an oil change and got my tires rotated for free! :) A nice air conditioned room (with a nice TV) to wait in. Mind you it's not a VIP first class lounge, BUT who cares. I had a place to sit and there was plenty room for my 3 year old to roam around. The oil change was done quickly and the staff was super professional! I'm definitely coming back here! Keep up the good work!

My Prius battery died. It had recently been to the dealer for a 40K checkup. Apparently, they don't check batteries. Had they thought that a good thing in a major servicing, I would not have spent 90 minutes in a hot parking lot waiting for road service. So I call the dealer for a new battery and got many apologies and a "maybe we can fit you in today or maybe tomorrow, it's a full schedule." Dissatisfied and not the first time they've blown me off - in fact it's how I found Lex Brodie's, when a light on the dash the dealer said, um, 3 weeks for appointment. Turns out the light was low tire pressure and it went flat before then. I called Lex Brodie's and heard, "Eleven o'clock?" Barely a lunch hour and a new tire. Now, needing a battery sometime before "maybe today" I talked to Barney at Lex Brodie's in town, who got the required information to get the correct battery - it had to be delivered. An hour for installation. Lex Brodie's reputation for top notch customer service is well-deserved. I will only return to the dealer if it's something only they can do. i love my Prius but Servco service falls flat.

Excellent service

Rate a 4. Over all service was good. Customer service provided by Steve was helpful in determining the tires to purchase. He was able to bring the tires to the Kalihi store in less than a day. We were able to get the tires mounted the same day the tires came in. It was obvious that the store was busy with customers but we were able to get the tires put on the car.

5 stars. Thank you great service