Honolulu, HI
I was told nothing but great things about Lex Brodies Tires so I decided to take my car in there for new tires. So far I haven't had the best experience. The first time I went I got all 4 tires done, I had asked to check the breaks and the shocks as well as replacing the lightbulb on my brake light. I received a call later saying my car was ready, and when I asked them how the shocks were and if they replaced the light bulb they had no idea what I was even talking about. When I went to pick up my car, they informed me about my shocks, didn't mention the brake light but I figured they had done it and I was happy with my new tires... A couple weeks later I got pulled over for having a break light out.... I called later to let them know I was upset that it was never taken care like I had asked and they said to come on by anytime as long as it was before 4 and they would take a look, and that it shouldn't take too long. I took my car in to get the break light fixed as well as check the light bulbs on both head lights. It took 2.5 hours to fix it which was disappointing because I was told it wouldn't take too long. I called to find out what was going on and If I could pick up my car soon and I got transferred to someone who wasn't even working with my car and he was very confused why his name was listed as if he was supposed to be the sales person for my car. Then I was getting calls from 3 different people with the same story about what was going wrong with my car, but I was told by one person that they were ordering the parts and it would be at least 45 min- 1 hour until my car would be done, and then maybe 4 mins later I got a call back from the guy who wasn't even working with my car giving me an update letting me know the bulbs were getting put in as we speak and I could come on down, and then I got one more call from one of the gals letting me know it was done. (this was all within 5-8mins) There was just a lot of miscommunication and the entire situation was very frustrating. The prices are very reasonable and the people who work there all seem to be friendly and helpful, Im just not very happy with how difficult everything was made out to be.