Fantastic customer service! Thank you!

Great customer service, showed me the difference between 2 different tires. A different tire company just pointed and didn’t give me other options.

It’s easy to schedule appointments online and there’s an option to text them. They’re very prompt and professional in their responses. Got my Electric Vehicle’s safety check from them before and more recently inquired about tire warranty. They’re so friendly and helpful. I really appreciate the effort they made to answer my inquiry. Jayda is awesome!

good as always

I knew that I would need new tires soon, so I began shopping around. Of course, I first checked Costco however, they did not have the tires I wanted in stock. I would have to order them and then schedule installation when they arrived. On Sunday I happened to be looking at the Lex Brodie website, clicked something and a messaging box opened up. I figured I'd ask if they would match Costco's pricing and see how close I could get to that price. Let me tell you if you are in the market for new tires... it was PRETTY DANG CLOSE! AND I got my tires installed that very SAME DAY. I quickly received a message from Scott W who politely walked me through all of my many questions. Scott shared that they would match the per-tire price and the dollar-off coupon. I did have to pay $120 ($30 per tire) for installation fees but Scott also shared some other Lex discounts. Actually, once I receive my Rebate offer of $40, I net out to paying maybe $10 more than Costco. But, here is what made a huge difference. When I looked at their appointments online they actually had several openings that day and Scott confirmed that they in fact DO have the tires in stock. So although I did spend quite some time with Scott messaging back and forth I only spent 10 minutes to book my estimate/appointment online and received a $40 discount just for doing that. Another 10 minutes to check in my car for a 2:00 p.m. appointment. Then by 3:30 p.m. I got the call that my car was ready for pick-up. For many people just the time savings alone is a huge win. Also while there they were very friendly and professional, Maile went over my invoice with me to show that they did the price match and that other discounts were added in. FYI - doing the rebate online is super easy also! The only regret I have is that the Michelin Defender 2s I chose were said to be "quiet" according to many reviews, but they are far from it. That's on me though as I chose a Touring tire instead of going with a Grand Touring which may have given me a much quieter ride. Mahalo Scott W and Maile for an incredible experience, and I was able to support a local company too.

I love Lex Brodies staff! Awesome service! Very professional! AND air conditioning in customer waiting area, with coffee🙌👍🏻❤️

Always a pleasure doing business with LB

Needed a safety check today because my car registration expired. I made appointment for 9:30 today 11/5/24 . Talked to girl at counter "oh sorry our safety app or computer down state wide some BS !! Oh you can leave your car and notify you when system up wtf!!! I got two citations for expired registration and yeah safety check is a big deal !!! At least have the decency to call me tell me before my appointment and tell me what wrong . So I don't have to rush down there and waste my time and put aside other appointments for this BS!!!. So plan B called jiffy lube said hey you can come in tomorrow no appointment needed . So yeah no brainer goin there tomorrow. To Lex Brody I know you guys been around forever but you can't skip the small details . Anyway you guys gotta get you stuff together please so this doesn't have to happen to anyone else . Aloha first time customer and last time sorry .

Aloha- I've been a customer of Lex Brodie for many years. I did choose LB this year again even after checking Costco prices which were about $200 less. Everything everywhere for service and goods has increased quite a bit the past few year's. The deciding factors were Costco uses nitrogen to fill the tires, quality of service and accessibility. Year's ago I bought tires from Costco and I did not care for having to go to Costco to put air in my tires. I have no reservations about the quality of service but LB is always superior. As I live in Kailua, I have the option to go to the LB Kaneohe location for checking my tire pressure which is super convenient. I come to the LB town location when I have town errands and doing my yearly safety and necessary tire rotations. LB staff are always very personable and professional. The waiting room is nice and cool to relax in while waiting for service. I can read or enjoy WiFi. The only minor disappointment this year was having an appointment at 11 am (I was exactly on time) and my car not being serviced until about 1:30 pm or so. I had to bring it to staff's attention at about 1:30 pm. I was told at check in that it'd be about an hour and a half. So, I went to some shops close by and returned at about 12:30 pm and sat in the waiting room. I did check back in to let staff know I was there. When told my car was done, I asked if they changed my tire sensors as my tire light had been flashing but that hadn't been done. I had asked about the tire sensors and pricing when I made the appointment. The staff person said they could do it but I opted to leave as I had some holiday shopping to do and wanted to avoid traffic going home to Kailua. So, when the tire gauge light flashes again, I need to call to make an appointment to have the batteries changed and the tire monitoring system recalibrated. I work in an animal hospital handling customer service. I totally understand that LB probably utilizes double booking due to no shows and cancellations. The Monday I was there looked super busy. But perhaps a different time frame would be more helpful for LB and clients. Had I known, I would have then sat down to have lunch and a coffee; there's loads of great eateries in Kakaako. I got back in the timeframe I was given so I can get my car out of the way to make room for another. I'm not upset in the least just sharing my thoughts. The staff did deduct $40 from my tire service which was a nice gesture. My new tires are great and my ride is nice and smooth. Thank you and Happy holidays! June Seto Kailua