Good service fixed truck in one day with updates each step

Really nice peole

Been coming to LB for years with several of my vehicle's. Today they were honest and up front that the issues with my vehicle were outside of what they can do but they did refer me to another shop for what I needed. Mahalo.

MANDEE AND BLOSSOM PROVIDED EXCEPTIONAL SERVICE AND ALOHA! THE "TIRE ICON" WAS ON AND WAS TOLD THE TIRE SENSORS NEEDED TO BE REPLACED. THANK GOODNESS THE WAITING ROOM WAS AIR-CONDITIONED AND WAS ABLE TO RELAX AND WATCH HOURS OF "SHARKNADO"! MANDEE ALSO PROVIDED SOME SUSHI THAT SOMEONE HAD GIVEN HER. HOW'S THAT FOR SERVICE! AFTER WAITING PATIENTLY FOR 5.5 HOURS, THREE OF THE SENSORS WERE REPLACED SINCE THAT WAS ALL THAT WAS NEEDED. IT PAYS TO BE PATIENT AS MANDEE GAVE ME A DISCOUNT ON THE SERVICE AND A VIP CARD! THANK YOU VERY MUCH!

Lex Brodie is the gold standard for customer service and fair dealings. Had to drop in to have the battery charged/inspected, and they were more than happy to accommodate me late in the day. Associates who helped me on the phone and who greeted me/processed my transaction in the shop were all friendly and efficient.

Tire service was outstanding! Really appreciate being able to come in w/o an appt & get worked into the schedule when one of my tires suddenly developed a leak. They patched the tire, rotated them & refreshed all the sidewalls - All 4 of them look new now! All covered under the warranty on top of having a comfortable place to wait. Way better than waiting at Costco, plus there's fresh brewed (good!) complimentary coffee! Couldn't ask for any more in terms of Tire service. (See pers msg below, one star off for the telephone incident.)

Great service by the sales associate. I came in to but two new tires, change oil and a safety check. During their inspection they looked at my brake pads and noticed that the frost was running low which I was wanting to have it checked and also my battery which I haven't changed since I purchased my car which was years ago! Mahalo for making my car safe for my grand baby!

We all know the stereotypical mechanic experience. The unknowledgeable female drops off a vehicle for service and god knows how much in unneeded repairs later, she goes home none the wiser. Despite being a repeat customer at Lex Brodie's Aiea location and having nothing but good experiences, I had never been to this location before, but its proximity to my office and the fact that there was zero rail construction to deal with had me choosing this location. I dropped my car off at 8:30am for an oil change and for them to check my brakes after a warning light came on in my vehicle. Sadly I don't remember the person's name who was helping me, but after checking the actual brakes, it was determined that the brakes themselves were not the issue. He called me to explain this, and advised that I had the option of diagnostic testing and explained the price, etc. I authorized the testing since I wasn't sure what was up with my car, and unfortunately it's a bigger issue than what they're able to fix. What impressed me more than anything is the fact that: 1. After realizing that they didn't have the capacity to fix my car, the diagnostic fee was waived. 2. They didn't pretend to know how to fix something they can't and referred me right back out to Toyota to ensure my vehicle is properly repaired. 3. They didn't suggest any unnecessary repairs despite basically having carte blanche to tell me anything and I likely would have thrown money at them. In a world where places like Lex Brodie's competitors will try to get every nickel and dime out of anyone who walks in their doors, it's nice to see that Lex Brodie's is the type of business that values their customers and hires employees with integrity at all locations. I will for sure continue to exclusively use Lex Brodie's for all of my auto care needs.

As usual fast, excellent service by the great hardworking staff of Lex Brodies Waipahu, Thank You Very Much! =)