Honolulu, HI
I waited a really long time to get my car tires and brakes changed. It took over 8 hours. They kept giving me an estimated time when it will finish so I came back to get my car 3 times after I dropped it off at before 10am. I was able to finally drive my car away right before closing time of 6pm, but not before one of them drove off with my car for a test drive after my safety check was finished. And after I finished my safely check, they accidentally failed my safety check for the parking brake which was later checked and no issue was found. They didn't give me an option of choosing tires. He just chose them and charged me for them. Although they gave great customer service and tried to give as much discount as possible, they really inconvenienced me that day but I'm glad they were able to finish within the day although it took 8 hours. I hope the next time I come back, the procedures will be prompt.