Honolulu, HI
Aloha, I recently bought two tires for my "classic" Toyota Tercel, (1995!). I was happy that you had the tires I needed. Your store is so busy that I did have to wait 2.5 hours to get the tires put on. I'm writing this because I could have used better information about the service. The tires were put on the rear, which I should have been told about, and I'd asked to keep the good front right tire to use as spare, but I wasn't told that it wouldn't be usable as a spare, (no tube, rim). Also, listed on my receipt, as I noticed later, was a remark that I have a leaking part. I should have been told this and it turns out it was actually quite loose and dangerous, (a bearing I believe). When I left your store, there was a pronounced noise under the front end, so I returned two days later to have it checked. The fellow was nice, but gave me no useful information. I did get it fixed elsewhere and it was a dangerous issue. Bottom line: I wish I had received better communication and customer service. Even people with low budget cars can make recommendations to others.........and I'd prefer to make a good one.