Took care of the problem once and for all

I'm sad to report that I am disappointed with this visit. I took the car in for an alignment and was told that the wear on the inside of my tires was a problem, but the alignment was fine. I purchased two new tires, but was never told what could be the cause of the inner tire wear. Also, I was told that my strut was leaking but there was no note or followup on my invoice. I called back three days later to ask for a quote and an explanation on the tire wear. It's been almost two days. No response so far. Maybe my strut really wasn't leaking? It makes me question the trust I had in their service.

Thank you so much JR and all the staff at the waipahu store Thank you and God bless

Excellent Service, timely completion of work requested. Very friendly employees who are very knowledgeable and experienced. They go the extra mile to satisfy their customers.

The people that work here actually care and have gone above and beyond for me

work took much longer than predicted, however, a generous adjustment was provided

I was impressed with how quickly a quote was provided and how easy it was to set up an appointment for the services I needed. The sales representative was very pleasant and quickly checked me in for service.

Awesome customer service and I was impressed how quick my brakes were fixed.

Online appointments are great. Fast friendly service

TLDR: 100% recommend this location. Quick response, service, and great customer service. Problem: Car started having issues the night prior. Radiator fan continued to blow after vehicle was turned off. Coolant was at proper level so we assumed it was a fuse or the relay for the cooling fan. I called Lex Broadie @ 715 AM, and explained the issue. I was told they had a tech who could look at the vehicle. I arrived around 810, and my vehicle was taken back about 825. I was allowed to sit in the large waiting area, as i didn't have another car to leave. Around 1115, I was called up and my repair was complete! The relay switch was the issue, and they had fixed it! Less than 3 hours in the service center and I was able to leave with a repaired relay switch. Looking at the receipt, it looks like the diagnostic was $80, and the part and labor was $133.99. The relay was estimated about $57 elsewhere, so it could be cheaper for the part, but I was happy to pay these prices to have my car fixed so easily and quickly. My only word of advice would be to be cautious with the waiver they may present to you. It states you waive the Hawaii state law that mandates a written estimate. Waiving this allows them to make the repairs, and then tell you what was repaired and the cost. I was a bit confused on it, and I didn't ask questions; but ultimately the situation worked out for me, was quick, and not too pricey. I will definitely go back in the future if I run into any issues!