Honolulu, HI
Came in for an oil change, purchase two front tires, get them put on and get an alignment. This SHOULD take less than two hours total. I was here for over FIVE HOURS. When I asked why it took so long, I was condescendingly told it was because I didn't have an appointment. The man I spoke with was rude and basically attacked me for questioning what the heck was going on. I understand it gets busy, but as a BUSINESS, don't you think you should have mentioned it was busy today and suggest making an appointment? Well, instead you can say goodbye to these former customers. First and last time going to any of the chains. Lack of professionalism is a great way to not get repeat customers.