Honolulu, HI
It all seemed very organized and people helping me were very friendly, until they called to say the car was ready. When I got there, and after I paid, they figured out my car has not been aligned, which was all I was paying for (the rest was the full service package). Then they basically just left me alone. I asked if should I go to the waiting room. They said yes. I was stuck there for 1 hour and 40 minutes, until it was finally done. There was never an apology or explanation or anything. That was very disappointing.