Great job

Good work and service - only issue is turnaround time from service to vehicle release. However every mechanic has similar challenges. The knowledge of staff and work performed outweighs the wait time.

I brought my car in @ Pearlridge location for wheel alignment & tire rotation and AGAIN received excellent services. I made an appointment for 08:00am but dropped my car off 1st thing in the morning (07:00am) to get a heads start. I was graciously assisted by Leialoha Santos and surprisingly processed in less than 10 minutes.. She assured me that my car was going to be ready approx 09:30am and was going to notify me when done. As promised, my car was completed before 09:30am. Good job and as alway, I'm a very satisfied customer for Life.

Leimomi was great very helpful

I've been here twice -- once when one of our cars broke down suddenly and mysteriously after hours (had it towed there and they worked on it the next day) and today, when we brought in our other car for a seemingly simple part replacement (had tried to do it on our own and... failed; called late yesterday for an appointment). In both cases, they got us in on relatively short notice. In both cases, they were courteous and seemed to do an excellent job. And to top it all off, they gave us a heck of a deal today (the first time was a bit pricier than I had anticipated but sometimes, it's like that). The first job was a major amount of work (at least, major in my world -- over $1000), and they arranged a rental car for a couple of days. I did not expect that, but it sure was appreciated. And since Enterprise is right around the corner, drop off of the rental when picking up the car was easy. For my more minor job today, they still went above and beyond, cleaning up my battery even though that wasn't what was being worked on and generally treating me well. Lex Brodie, your kindness did not go unnoticed. We've been taking our car elsewhere for service here in Kaneohe, but they have really won me over. I gladly recommend them.

Great service! Lex Brodie’s Pearlridge really helped us out by squeezing us in near closing time to patch our tire. Really saved the day since we only have one car. Thank you so much!

Fantastic customer service, I thought it would take several hours to hear back. I got a call within an hour and they could not find the noise anymore and no charge.

Excellent service as always.

Great customer service rendered by Zac

I went in to see about getting new spark plugs and cables. I was assisted by Zach, who was very friendly and helpful; I was also pleased that they were willing to help me without an appointment. Because Zac was so helpful, I also inquired about new tires. Zach provided me a verbal estimate for the spark plugs, cables, and tires. The estimate seemed fair. He then and asked me to sign a form that he said prevents them from doing any additional work without my consent. Since that sounded fair, I did not take the time to read the disclosure (and I should have known better). He then said he would contact me later that day when the truck was ready for pickup. Later that day Zach contacted me and told me that while his technician was working on my vehicle, he noticed that the radiator was in bad shape. He recommended that I replace it and quoted me a total of $1400 for everything including the tires and spark plugs. I agreed to the work, based on the verbal estimate Zack quoted me. I was contacted the next day and told my vehicle was ready for pickup. I went in the following day and was told that the total was $1700. That was $300 more than what Zach had quoted me over the phone the previous day. I also discovered, after reading the form, that Zach had me sign a Customer Waiver of Right To a Repair Estimate disclosure; which he misrepresented to me as a form that requires Lex Briodies to contact me before they do any additional work on my vehicle. Shame on me for not taking the time to read the form, but Let Broodie's employees shouldn't misrepresent disclosures to their customers; I think that's deceitful. I'm also very unhappy that the total was $300 more than what Zach had quoted me over the phone to previous day, without explanation.