Thank you for your positive review, Brian! We appreciate your feedback and are glad you had a great experience at our shop. We value communication and regret any inconvenience caused. It's great to hear you enjoy our spacious waiting room. We understand the challenge with parking, and we will continue to explore ways to improve this aspect. We look forward to serving you again soon! -Scott W.

Aloha Cori, we appreciate you taking the time to write such a kind review! We're glad to hear that you had a positive experience at our Waipahu location. Our team strives to provide exceptional service and make sure our customers leave satisfied. If you ever need anything in the future, don't hesitate to reach out. Thank you for choosing Lex Brodie's Tire, Brake & Service Company!-Scott W.

Thank you for choosing Lex Brodie's, Dominick. We're thrilled to hear about your positive experience with our team. Providing friendly and efficient service is what we strive for. We're always here to help with your tire needs. See you next time!-Scott W.

Aloha Kathy! We're thrilled that you had a great experience with Brooke! It's wonderful to hear about our team providing excellent service. We appreciate your kind words and hope to see you again soon. -Scott W.

Thank you for your continued loyalty, Daniel. We're glad to hear that you had another great experience with us. Your satisfaction is our top priority. We look forward to serving you again. -Scott W.

Thank you, Marty, for the kind words! We're glad to hear that you had a wonderful experience here at Lex Brodie's. We always strive to provide excellent service while spreading the spirit of Aloha. We appreciate your continued support. If there's anything else we can do for you, please don't hesitate to reach out. -Scott W.

Thank you for choosing Lex Brodie's, Doreen! We appreciate your kind words. We'll make sure to pass the message along to Charlie and the team. We're here whenever you need us! -Scott W.

Thank you, Vicky! We're pleased to hear you had a great experience with our team. Your satisfaction is our priority! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. -Scott W.

Aloha Mr. Ward, Thank you very much for your review and your feedback. Please accept our sincerest apologies for the very understandable frustrations! Sadly, at this point, there is no way for us to see what was the issue with the plug & patch repair combo that we perform. Please note, the plug portion of our process looks like what customers will sometimes use for the outside in external plug pair, thus although it may have looked like the plug you saw after our repair was the one you put in, it was most likely the plug we had installed which would have included the repair with the liquid patch process we have used for 15+ years with almost no issues (Our plug patch combo follows TIAs requirements to seal the puncture with the patch on the inner liner). We suspect the patch process was not allowed to dry properly before the tire was reinstalled. We see your invoice where you paid for the repair with our shop o inv #1485641. Please email us the Sam's club invoice where they document they were able to patch the tire on your 2021 Sieanna to [email protected]. Please also confirm the best mailing address and we'll mail a refund for the repair from Lex Brodie's plus as a $20 Aloha Gas card to add to our apologies for the time spend resolving this tire repair issue. Thank you very much for your time to share this feedback so we can take the proper actions to address your concerns. Sincerely, Scott D Williams 37+ year Lex Brodie's Team Member

Thank you for the five-star review, Cody! We're thrilled to hear that you had an awesome customer service experience with us. It's great to know that our mechanic did a fantastic job checking over everything we discussed. If you need any further assistance, feel free to reach out! -Scott W.