Great service, thanks

From the initial phone conversation to make an appointment, up until the completion of fixing my brakes, all the staff were courteous, friendly and knowledgeable. I would like to extend my gratitude to Vachelle Heyward, Customer Service Representative, Kaneohe, for her exceptional customer service and professionalism in handling my request; this execeeded all expectations from the Lex Brodie company. I will definitely return for other services to my vehicle.

Quick check in process, polite and service done by noon. Thanks

Even without a scheduled appointment the team was very friendly and responsive to my request for help.

I knew that I would need new tires soon, so I began shopping around. Of course, I first checked Costco however, they did not have the tires I wanted in stock. I would have to order them and then schedule installation when they arrived. On Sunday I happened to be looking at the Lex Brodie website, clicked something and a messaging box opened up. I figured I'd ask if they would match Costco's pricing and see how close I could get to that price. Let me tell you if you are in the market for new tires... it was PRETTY DANG CLOSE! AND I got my tires installed that very SAME DAY. I quickly received a message from Scott W who politely walked me through all of my many questions. Scott shared that they would match the per-tire price and the dollar-off coupon. I did have to pay $120 ($30 per tire) for installation fees but Scott also shared some other Lex discounts. Actually, once I receive my Rebate offer of $40, I net out to paying maybe $10 more than Costco. But, here is what made a huge difference. When I looked at their appointments online they actually had several openings that day and Scott confirmed that they in fact DO have the tires in stock. So although I did spend quite some time with Scott messaging back and forth I only spent 10 minutes to book my estimate/appointment online and received a $40 discount just for doing that. Another 10 minutes to check in my car for a 2:00 p.m. appointment. Then by 3:30 p.m. I got the call that my car was ready for pick-up. For many people, just the time savings alone is a huge win. Also while there they were very friendly and professional, Maile went over my invoice with me to show that they did the price match and that other discounts were added in. FYI - doing the rebate online is super easy also! The only regret I have is that the Michelin Defender 2s I chose were said to be "quiet" according to many reviews, but they are far from it. That's on me though as I chose a Touring tire instead of going with a Grand Touring which may have given me a much quieter ride. Mahalo Scott W and Maile for an incredible experience, and I was also able to support a local company too.

I have been going to Lex Brodie's for many many years, since way back when the old man was actually in the store. They are the only tire and repair shop that I go to. They've always gone above and beyond at a very reasonable price. I recommend them to everyone I know. Aloha.

Impressed with Momi, service representative personable and informative great service thank you and Aloha

I'm always happy with their service

Super easy booking system, friendly staff and great customer service overall