Waipahu, HI
Great people good product, however, I had an 8 AM appointment for two new tires and I waited three hours
Aloha Mr. Gillespie, thank you for your review and feedback. We were able to find your invoice #5259427 from 1/27/2025 which was your 8am waiting appointment (that was booked online) for new tires where a wheel alignment was added. Then we see the vehicles was completed shortly after 11am Per our Completion Time Chart (that is shown instore, on our online appointment tool which also sent in the online appointment confirmation email) the completion time goal for new tires and a wheel alignment is 2.5 hours. Please note, for new tires only (with a waiting appointment) the completion time goal is 1.5 hours. But, since a wheel alignment was added, that adds another hour since the two services are performed on different racks. Did our team member share what the completion time was when you checked your vehicle in? Did we add the alignment when you checked in, where our team member didn't share that the wheel alignment would add time to your visit? (which is well worth it since the wheel alignment helps extend tire life, as well as help the vehicle drive properly down the road!). Please email us at [email protected] and let us know. Also please confirm your mailing address and we'll send a $20 refund per our Completion Time Promise since we missed the 2.5 hours completion time goal by a 1/2 hour. Thank you very much, in advance, for this added information and for allowing us to serve you! Sincerely, Scott D Williams 37+ Years Lex Brodie's Team Member
- Waipahu, HI