Oahu Auto Repair & Tires

Lex Brodie’s Kaneohe I took my car to Lex Brodie’s in Kaneohe to have a nail in my tire repaired. I arrived at 8:30 a.m., and the counter person checked me in, advising me that the service could take the entire day and that they closed at 6:00 p.m. Since I couldn’t safely drive around with a nail in my tire, I accepted the wait and returned home, expecting a call when my car was ready. At around 4:00 p.m., I called to check on the status of my car but reached an automated phone system. I left a message and was promised a callback. By 5:00 p.m., I still hadn’t heard from anyone, so I decided to walk down there myself to find out what was happening. My car was finally being serviced around 5:45 p.m. The technician found a nail embedded in the rear right tire. While my car was on the lift with the rear tire removed, the technician working on it left to help another technician with a different vehicle. I’m not sure why the work on my car wasn’t completed first or why no one kept me informed about the delay. After waiting nearly the entire day, I was finally told that the tire was unserviceable and needed to be replaced. When I asked about the cost, the counter person informed me that they didn’t have a replacement tire in stock and would need to get one from another branch, meaning I would have to wait until the following day. At that point, I decided not to spend another day dealing with the situation. I had wasted an entire day and still had no tire repair or replacement. The following day, I took my car to Costco, where they replaced the tire and gave me a substantial discount under their road hazard coverage. I believe in supporting local businesses, but customers also deserve efficient service, timely communication, and consideration for their time. Spending nearly an entire day waiting, receiving no callback, and ultimately leaving without a repaired or replaced tire was extremely frustrating. Unfortunately, my overall experience with Lex Brodie’s Kaneohe was very disappointing, and I cannot say I’m happy with the service I received.

Super awesome customer service! They were to get my car repaired quickly. Turned out to be a bad tire and they were straight forward and got the job done - same day appointment. I'll be a returning customer!

Great customer service and overall service, they make everything easy for you

MAHALO to Charlemaine Blue for your exceptional service on Tuesday, October 14. She even remembered me from a previous visit. Aside from her prompt and friendly greeting, she established a world's record for speedy service. I came about 40 minutes before my scheduled time for a safety check and took a short walk to McDonald's. Upon return, the safety check was already completed BEFORE my 8 a.m. appointment time. I always receive excellent service for my 2012 Hot Lava Scion at the Pearlridge location, but this time topped them all!

Customer service: There are 2 women who work at the desk. The older one is exceptional and has great customer service skills. The younger one still has some learning to do but she's getting there. Oil change: Don't recommend going here. An oil change anywhere else typically takes 15-30 minutes to perform. I scheduled an appointment for 9am and they said it could take up to 4 hours. That's a really long time but I was ok with it. They did not call me until 5:43pm to tell me my car was ready. They close at 6pm. Not sure why it would take 8+ hours to do a simple oil change. Price is also double what you will pay elsewhere. Auto issues: Recommend going here. They will get your car fixed and do a good job of letting you know exactly whats wrong with it for a fair price.

There’s nothing quite like the stress of an unexpected car problem, and unfortunately I’ve had my fair share of nails lodged in my tires over the years. Every time, Lex Brodie’s has been there with fast, friendly, and reliable service. I’m always grateful for how quickly they’re able to help get me back on the road so I can get on with my busy day. Highly recommend this business for professionalism, efficiency, and customer care.

Best customer service