Aloha Nancy U., thank you very much for your feedback and for allowing us to serve you over the many years. Please accept my / our sincerest apologies for not being acknowledged. We completely agree with your feedback! Sadly, our check in and cash out line can get rather long, when that happens it’s pretty tough and awkward to acknowledge everyone in line as the join the line, so the team tends to go all in with the person they are with or with answering the phones. (An example is if they excused themselves while helping you to answer a call that turned out to take several minutes, that would be very frustrating!). Unfortunately, phone calls can go unanswered since our team is taking care of the folks in front of them. Thus they sometimes forget to acknowledge customers when they can, like they should have for you!!! For the check in process, we are working to develop a pre-check-in process to speed up checking customers in which helps speed up checking for outs as well… We’ll cover your feedback with our team to share with them the importance of acknowledging customers when they arrive! If you would, please email us your invoice number to [email protected] Also, please share if our team apologized for the wait. (We have our manager looking into now) How was the check in process when you dropped off the vehicle? Added reply: was this visit “today” (as the review states as it was posted 2/22/25) or 2/20/25 for a 2020 Honda CRV? Our manager remembers apologizing on that day for similar feedback, please confirm! Name and last initial and service match as well as the feedback all match. (Sadly on that day we had a cashier on lunch was the time of the check out which added to the check out delay.)

Aloha Mr Wright, thank you very much for your feedback. May we ask for more information so we can look into for you. Please email your invoice number to [email protected] Please share if you had a walk in service or a you had a “waiting appointment”. Please note, if a “walk in drop off” service, we are happy to welcome walk in services, but we need to work them in with the numerous “waiting appointments” we have that have a short promise completion time… Which is why our online scheduler lets customer know they should plan 4-6 hours for walk in drop off services. Please let us know. And please share if our team member gave a completion time when you first dropped off your vehicle. Thank you very much!!