The people there are nice and helpful

I scheduled an appointment to drop off my car at Lex Brodie's for a safety inspection. Last year, my car passed without any issues, and I have not made any changes to my car since then. However, this year, it did not pass due to the tint. After researching, I found that the tint laws between 2023 and 2024 have remained the same. I'm unclear as to why my car would pass last year but fail this year with no change in the regulations. When I arrived, there was no greeting upon entering the building. There were three employees at the desk, and no other customers in line. We waited for a while until a new employee finally welcomed us and said someone would assist us shortly. However, she mentioned that she was unable to help because she was still in training. Upon picking up my car, I asked the receptionist about the tint issue, and she said she would follow up with the team and asked me to wait. After waiting for over an hour, I got back in line to ask again, and I received the same response. While the receptionist was polite, I do feel she did forget about us as it shouldn't have taken that long to get a response. Additionally, when I was ready to leave, there were cars blocking my car. I had to go back inside to ask for assistance and ended up waiting an additional 20 minutes. Although I was not charged for the inspection, I spent over three and a half hours dealing with this issue. If the tint had been correctly inspected last year, I would not have had to waste this much time. The only reason I am leaving two stars is because I didn't have to pay for the inspection. However, I would have much preferred to pay the $25 safety inspection fee elsewhere rather than have my time wasted like this. Overall, I'm highly disappointed with the service.

Great service and friendly staff, called at the last minute and they took us in.

I had a great experience with this company. They completed my car on time and at a reasonable prices. I highly recommend this establishment for your auto repair needs.

Went in for a simple inspection and was told it was gonna be about $3000 to get my car to the point that I could have it inspected. My car is worth a grand total of maybe $1000.

Safety Check was done in a timely manner. Appreciate that you can schedule appointments and the wait time is reasonable.

Thank you for always dealing with it promptly.

Fast & efficient service!

From checking in, my service advisor was courteous and helpful. The service technician was fast to get the work done. The customer service was great to get me on my way. I didn’t get their names, however they all were great and why I always go back to Lex Brodie to take care of my car. Thank you, very much!

Great service provided for screw punctured tire.