Exceptional Service! Had a flat tire, they ran out of stock & called Waipahu location, had it delivered w/in an hour. Highly recommend Lex Brodies.

Lex Brodies HAS to do better with customer service. Came in on Sunday, 5/26 first thing in the morning to get tire change and schedule a safety check. Didn’t have the tires in stock so was told to come back. Tires would be delivered at 9:00 am. Made appointment at 9:30 am. Come in at 9:20 am on 5/27 and drop off my keys, insurance card, and registration. Was told it’ll take around 2.5 hours. I leave the shop instead of waiting inside. Less than 10 minutes later, get a call telling me the tire shop was closed so they can’t do either the tire change and safety check. Get back in and was told to come back for a third day. Said I can’t reschedule. Guy hands me my keys and I leave. At this point I’m fuming. I drive back home when I get a call 10 minutes later that they forgot to return my insurance card and registration. I get it, I should have remembered myself, but by this point I’m frustrated beyond belief. When I get back, I ask if any of the other Lex Brodie locations have the tire in stock. Was told no. I was offered a discount to make up for the trouble, but just walked out. A phone call would have been nice this morning before I drove to the shop to let me know that the tire shop was closed. I’m just baffled that they didn’t know that the tire shop wouldn’t be open on the holiday. It’s like a restaurant not knowing that their food purveyors are closed. I want to support local small business like Lex Brodies, but you got to do better.

disappointed that tires I wanted were not readily available at Kaneohe location. Does defeat the point of making an online reservation a month plus in advance, when information is not used and no effort is made to prepare in advance.

I made an appointment very easily through their website. Service was excellent from check in to check out. The waiting room was clean and nice and cold.

Knowledgeable, quick, caring and accommodating.

Excellent service , tires and wheel alignment Lex Brodies place to go !!

Flat tire - Walk-in. Staff was very accommodating to fit me in their busy schedule. Provided the quote/price up front. Notated all scratches and dents prior to the work. Returned my spare tire back to its original location with no issue. Very efficient.

Thank you to the people that were working that day cause I needed a new tire put on Mahalo to you all

Rating my visit on 25 May 24 1 star. Please call me if you have any questions or concerns.

Cannot say enough good about this place! Kevin was incredibly helpful and patient, and answered all my questions. They’re efficient and quick to communicate! I’m a fan for life 😎